At Jalali Merchant, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns and exchanges policy that includes the following clauses:

1. Eligibility for Full Refunds:

- To be eligible for a full refund, the product must be in brand new condition, unused, and in its original packaging.

- All returned items will be inspected upon receipt to verify their condition before a refund is issued.

- Refunds are allowed within 5 days of receiving the product.

2. Exchanges:

- Customers are permitted to exchange products within 30 days of purchase.

- To be eligible for an exchange, the product must also be in brand new condition, unused, and in its original packaging.

- To initiate an exchange, please follow the return process outlined below and specify the item you wish to exchange for.

3. Return Process:

- Customers must initiate the return process in accordance with the timelines given under the type of return (5 days for refunds and 30 days for exchanges).

- For returns, please contact us at contact@jalalimerchant.com to obtain a return authorization and instructions on how to return your item.

4. Non-Returnable Items:

- Certain items, such as [ e.g., personal hygiene products, clothing, etc.], are not eligible for returns and refunds. Please contact customer service for more information.

5. Shipping Costs:

- Customers are responsible for the shipping costs associated with returning items unless the return is a result of our error.

6. Contact Information:

- For any questions regarding our returns and exchanges policy, please reach out to us at contact@jalalimerchant.com.

Thank you for shopping with us!