Shipping Policy

Thank you so much for choosing to shop with us! We truly appreciate your support and are dedicated to ensuring your experience is smooth and enjoyable from start to finish. Please take a moment to review our shipping policy below — we're here to serve you and answer any questions you may have.

Order Processing

  • We work diligently to process your order within 1-2 business days after payment is received.

  • Orders placed on weekends or holidays will be processed on the next available business day.

Shipping Destinations

  • We happily ship within Canada the United States and to select international locations. Feel free to check your country’s availability at checkout.

Shipping Methods & Delivery Time

  • Shipping costs are determined by the carrier's fees, taking into account factors such as package weight, dimensions, shipping distance, and selected delivery speed. For a detailed breakdown of how your shipping charges are calculated, contact our customer service team. Thank you for shopping with us!

  • Please note that delivery times may vary depending on your location and other factors beyond our control.

Order Tracking

  • Once your order is on its way, you'll receive a confirmation email with a tracking number so you can follow your package’s journey to you.

Delivery & Carrier Responsibility

  • If your order doesn't arrive within the estimated timeframe, please let us know — we're here to help!

  • While we do everything in our power to ensure your order arrives safely and on time, please understand that we are not responsible for delays caused by customs, carriers, or unforeseen circumstances.

  • We also want to kindly remind you that once the package is with the shipping carrier, we are unable to control or be responsible for any delays, mishandling, or negligence on their part. Rest assured, however, that we will do our best to assist you in resolving any issues that arise.

Shipping Address

  • To help us serve you better, please make sure your shipping address is accurate and complete. We cannot be responsible for lost or delayed packages due to incorrect information.

Customs & Import Duties

  • For international orders, additional customs fees, import duties, or taxes may apply — these are the responsibility of the recipient.

Changes & Cancellations

  • If you need to make any changes or cancel your order, please contact us within 24 hours — we’re happy to help!

Our goal is to provide you with a delightful shopping experience. If you have any questions or need assistance, don’t hesitate to reach out — we're here for you every step of the way!